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Terms & Conditions

Last Updated: 1 January 2024

 

Welcome to Privacy Phone Case! By purchasing our products, you agree to the following terms and conditions. Please read them carefully.

 

1. General

 

1.1 These terms and conditions govern your use of our website and the purchase of products from our store.

 

1.2 By placing an order with Privacy Phone Case, you agree to be bound by these terms and conditions.

 

2. Shipping and Delivery

 

2.1 Processing Time

   - All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.

 

2.2 Shipping Rates & Delivery Estimates

United Kingdom

   - Standard Shipping: 3-7 business days

   - Shipping Cost: A flat rate of £3.99

United States

   - Standard Shipping: 3-7 business days

   - Shipping Cost: : A flat rate of $5.31

 

2.3 Shipment Confirmation & Order Tracking

   - You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

2.4 Customs, Duties, and Taxes

   - Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

2.5 Damages

   - Our store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

   - Please save all packaging materials and damaged goods before filing a claim.

 

3. Returns Policy

 

3.1 Return Window

   - You have 14 calendar days to return an item from the date you received it.

 

3.2 Eligibility for Returns

   - To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

   - A receipt or proof of purchase is required for your return.

 

3.3 Return Process

   1. To initiate a return, please contact our customer service team at [customer service email].

   2. Please include your order number and reason for return in the email.

   3. Once your return is approved, we will provide you with a return shipping address.

 

3.4 Refunds

   - Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

   - If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain number of days, depending on your card issuer's policies.

 

3.5 Shipping Costs for Returns

   - You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

   - If you receive a refund, the cost of return shipping will be deducted from your refund.

Payment Methods

Payment Methods

- Secure Credit / Debit Card Transactions
- Convenient PAYPAL Payments

 

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